FAQ's

General

1. Where is Opsis Designs located?

39 Bay Street Double Bay Sydney NSW 2028 AUSTRALIA

2. What are the contact details?

T: (02) 80546079

E: info@opsisdesigns.com.au

3. What are your store opening hours?

Mon to Sat | 10am - 5pm

Sun | 11am-4pm

N.B These hours may vary during peak trade periods.

4. Do you sell Gift Cards?

Yes. Gift cards can be purchased in any denomination and are valid for 12 months from time of purchase.

5. Do you offer a gift wrapping service?

Yes. We offer a complimentary gift wrapping service. We use quality wrapping paper and ribbed ribbon all completed with our sophisticated logo sticker.

We also offer a luxury gift wrapping service.  We have a number of different sized black magnetic boxes with a black on black logo, gold ribbon and lined in gold gilt paper.  We use high quality black crinkle tissue paper.  These boxes fit a large number of our products but not all.  In particular, you can see these boxes in the Gifting section of our website.  We charge for this service.

6. Do you offer a Lay-by service?

Yes. We offer lay-by for a period of 4 weeks. We ask regular payments be made throughout the term of the lay-by.

7. Do you offer a Gift Registry service?

We are in the process of organising a Gift Registry. Please contact us via phone or email to discuss further.  

Ordering

8. If my item is out of stock, can I still order?

Stock levels are shown live on each product page. Please contact us via phone or email to discuss item status.

9. Can I order by telephone?

Yes, orders can be placed over the telephone by calling Opsis Designs.

10. What payment options do you accept?

We accept payment from all major credit and debit cards, Apple Pay and Paypal.

11. Is the ordering process secure?

Our encrypted, online internet gateway securely submits your credit card for processing. We take every opportunity to make sure your data is protected. If you would prefer please feel free to contact us to have your transaction processed manually.

12. Can I order without registering?

Yes, you can order without having to register. We want your shopping experience to be as seamless as possible.

13. Can I change my existing order?

As long as your order hasn't been dispatched we are happy to amend. Please contact us as soon as possible should this situation arise.

14. If ordering a gift can I opt to have the invoice not sent to the receiver of purchase?

We generally do not include an invoice with the delivery. Invoices are provided electroncically and the box will usually contain a packing slip without prices. 

Shipping & Delivery

15. How long will my order take to arrive?

As a general rule delivery time is approximately 5-7 business days*

While we do our best to provide a prompt service, we are not responsible for delays beyond our control including but not limited to delays due to COVID restrictions. 

*Please note the delivery times are estimates only and are not guaranteed.

16. Can I track my order?

You will receive an email upon dispatch which will allow you to track your parcel. Please phone or email us if you have concerns about the arrival of your order.

17. Do you ship to PO boxes?

We do ship to PO boxes if instructed.

18. Do you ship internationally?

We can ship overseas, however we recommend that you phone or email us prior to placing an order to discuss current shipping tariffs and details. Shipping is quoted on size and weight and will vary according to your intended destination.

We also require a copy of both sides of the credit card used as well as a photo identification. Please send these to us in an email.

*Please note orders placed outside Australia may be subject to customs inspection and liable for duties and taxes on importation into the intended country. Customers are responsible for any costs incurred with this process.

Bulky items

19.  The item I am interested states 'Please call for delivery options'. Can you explain what this means?

Some of the more bulky items require a specialised freight forwarder are excluded from the normal delivery terms and pricing structure. Please read product information carefully as not all products are available for shipping. Pick-up is the best alternative for these items.

Alternatively please call us as we may be able to arrange freight for bulky items separately to our website.

20. I purchased an item and the received an email that it was a bulky item and cannot be sent to me, even though the website allowed me to check out and I was charged. Why did this happen?

Sometimes a bulky item can end up in your cart and we may be unable to send it to you at the rate that is stated on our website. We are working to reduce this occurrence and apologise for the inconvenience and disappointment that this may cause. We will immediately refund your purchase and can work towards delivering that item to you at the actual cost for freight that we receive from our various shipping companies. 

Corporate Gifting

  • The Opsis idea behind corporate gifting

Corporate and settlement gifts are about fostering and strengthening relationships and one great way to do that is by giving an impressive gift. This past year has had many challenges and now more than ever, it is important to acknowledge past relationships and to build new ones. Ordinarily, the lead up to Christmas would include multiple occasions for networking and celebrating the end of the year but this year things need to change. There will be limited, if any, opportunity for traditional end of year celebrations and so the question arises as to how businesses can adapt to the changing landscape.

There is an opportunity to surprise the client or colleague with a gift that exceeds expectations. Something more meaningful than a bottle of champagne that is consumed (hopefully) and then forgotten or the usual hamper that includes a multitude of unwanted bits and pieces. Giving a mediocre or unwanted gift is a missed opportunity. Giving a gift that is also a pleasant surprise makes the gift giving a memorable experience. How wonderful to give a gift that is beautiful and that lasts. Something that becomes a talking point.

  • What makes Opsis Designs different?

 There are numerous companies that offer corporate gifting services so what makes what we do different? The traditional corporate gift is packaged quite nicely, but usually the contents do nothing more than “tick the box”. We at Opsis Designs endeavour to give a gift that delights. We are not trying to make something look more than it is. When you receive a hamper, there is little that gives away its real value and the attempt is to “dress up” the box to make it look good when actually its value is uncertain. We on the other hand have all of our items available on our website, we include them in the boxes because we know that they sell well and that people love them. Anything else is frankly a waste of time. A lost opportunity.

In order to select our treasured pieces we (ordinarily!) travel to Paris and Milan annually to choose from the best artisans from around the world. These well thought out pieces are then sold through our store in Double Bay and we see our clients delight in the special curated selection that we bring back.

We have discerning customers from Australia and around the world and have excellent feedback. We have delivered our packages to some of the most exclusive addresses in Australia so we know that we have something very special to offer our corporate customers and really look forward to working with you to exceed your expectations and provide an excellent service not just another tick off the list.

  • A note on putting your branding on the items

You may not agree with what we have to say on this but please hear us out!
When you give a gift, especially a corporate gift, it is imperative that the recipient knows who sent it. There really would not be any point otherwise! At the same time, the purpose of the gift is to delight. I think that we can agree that there is no better way for the recipient to be delighted than by receiving a fabulous gift. Well, no matter how beautiful the logo or how discreetly placed, even a truly beautiful gift looses something when a logo is applied to it.


Logos are perfectly placed in the workplace itself but are not appropriate when you are trying to put them onto objects that go into the recipient’s workplace or home. Your logo in someone else’s workplace is awkward. Put a logo on a beautiful set of glasses that go to someone’s home and at best those glasses end up in the back of their cupboard.


Put a logo on a gift and you do not achieve anything.
The purpose of the gift is to delight and to make the recipient remember you (fondly!). That is why our boxes contain special items that already have a great brand and are beautiful. The aim is that your guest opens the gift and proudly puts it somewhere in their workplace or home. They see the item frequently and it brings a smile to their face.


Now that is a great corporate gift!

  • How is the gift packaged?

Firstly, all of the items in the box are well branded and are in their original boxes. These are then placed inside our custom made black magnetic box that is lined in gold foil. If required, this is then placed into our Opsis black postage box and we arrange for shipping directly to the recipient. Alternatively if you would prefer to personally give the gift we will put the magnetic box into one of our beautiful bags.

  • Can you write our card?

Absolutely! If you provide us with the details, we can personalise each gift with its own card, perhaps on your company stationery and can insert your business card or brochure in the box if required.

  • Who posts the box?

We can deliver the boxes to any place you require. We can bring some or all of the boxes to your address and the balance or all of the boxes directly to your list.

  • Do I have to pay for delivery for the gifting service?

Yes, you have to pay for delivery of the gifting