Returns Policy

Change of mind Policy

In-Store

If you change your mind about an item bought from the store, we can provide you with an exchange or store credit, to the amount of the item(s) at the time of said purchase, provided that:

- Items are returned within 14 days of the time of receipt of goods; 

- You have proof of purchase; and 
- Items are in original, unopened and undamaged packaging provided

Any purchase that is classified as “Final Sale” or “Display Item” cannot be returned.

 

Online

If you have changed your mind about an online purchase, we can provide you with an exchange, gift card, store credit or refund (to the original payment method) at our discretion.

Return Conditions:

- Items are returned within 14 days of the time of delivery.
- You have proof of purchase; and 
- Items are in original, unopened and undamaged packaging provided

All online return postage costs are fronted by the customer. Please return all items to our Double Bay store.

Opsis Designs 

39 Bay St, Double Bay 2028 NSW

Returning International Orders need to be discussed with our Customer Service Team. Please email info@opsisdesigns.com.au or phone  + 61 2 80546079

 

Faulty Item

We ensure all products are thoroughly inspected before dispatched. Our team wants to always present a quality product, if you believe the item you have received is faulty, please contact us at info@opsisdesigns.com.au quoting your order number, name and address as well as any details regarding the product and its fault.

Please advise us within seven days of receiving you items as they will need to be assessed before an exchange, store credit, repair, or refund can be offered.

Order Cancellation

If you wish to cancel your order it must be before dispatch. Please let us know at info@opsisdesigns.com.au.

Reduced price items

We do not provide returns of any kind including refunds, exchanges etc for items that have been marked down, or sold at a discounted rate.