Shipping & Returns

Opsis Designs ships Australia wide!

All orders will be dispatched within 3 business days and sooner whenever possible.

PLEASE NOTE:

Shipping Prices:
Parcel Post - (5-10 Days Delivery after dispatch)
$20.00
Express Shipping - (1-3 Days Delivery after dispatch)
$35.00
Courier Post - Metro Sydney - Same day delivery for orders placed before 10am weekdays
$50.00. Please try to call us if you need an urgent delivery.
We cannot take any responsibility for delays outside of our control, including posting at times of busy periods for the postal service, COVID delays or any other delays beyond our control.
BULKY ITEMS:
While the cart may allow you to add bulky items and charge you freight, we may not be able to send the item to you for the price charged. In that event, we will immediately contact you to work towards a solution or full refund. We are working towards correcting this.
For all order enquires please call (02) 8054 6079
 

FAULTY ITEMS

If you have bought a faulty item, we can provide you with a refund, exchange, gift card or store credit.

CHANGE OF MIND FOR STORE BOUGHT ITEMS

If you change your mind about an item bought from the store, we can provide you with an exchange, gift card or store credit, provided that:

1.            Items are returned within thirty (30) days of the time of receipt of goods; 
2.            You have proof of purchase; and 
3.            Items are in original, unopened and undamaged packaging provided

Please note we do  we do not issue refunds for store bought items.

 

CHANGE OF MIND FOR ONLINE PURCHASES

If you have changed your mind about an online purchase, we can provide you with a refund, exchange, gift card or store credit, provided that:

1.            Items are returned within thirty (30) days of the time of receipt of goods; 
2.            You have proof of purchase; and 
3.            Items are in original, unopened and undamaged packaging.

 INTERNATIONAL SHIPPING

  • All International deliveries will incur additional shipping costs, based on goods & destination.
  • If your country is not noted on our shipping list please contact us prior to placing your order to discuss shipping tariffs.
  • All international deliveries will be provided with tracking details once dispatched.
  • International buyers are required to provide a copy of photo ID so the delivery address can be matched with your order.
  • Postal and delivery charges do not include taxes and duties which may be levied by customs in the country where the order is intended to be delivered. You are responsible for any customs duties, foreign taxes or other fees which may be imposed.
 
Returning International Orders need to be discussed with our Customer Service Team. Please email info@opsisdesigns.com.au or phone  + 61 2 80546079

 

SPECIAL ORDER ITEMS

We do not provide any refunds, exchanges etc for special order items.

Please return items to:  Opsis Designs, 39 Bay Street, Double Bay NSW 2028

REDUCED PRICE ITEMS

We do not provide any refunds, exchanges etc for items that have been marked down, or sold at a discounted rate.